The what not the how of Service Design

When it comes to Service Design as a discipline (with a capital S and D) it seems, on some occasions, we have become obsessed with the tools and methods and lost sight of what we’re actually trying to do. We’ve become obsessed with the how and not the what. In this post, what do I mean by Service Design? Service …

sarah@wearesnook.comThe what not the how of Service Design

Design-led governance 

I’ve long been a fan of Impact Hub Brum since their Kickstarter over 2 years ago. They want to empower a collective movement to bring about change in Birmingham, embracing a diverse range of people and organisations with a whole host of experiences and skills. Until recently, without even having visited the space itself, the energy online and in person …

sarah@wearesnook.comDesign-led governance 

Patterns Day

I’ve just finished up at Patterns Day run by the brilliant Clear Left in Brighton. If I’m honest, I didn’t really know what to expect given this was advertised to web developers. I have an interest in design systems (we’re trying to get clients to think about these over brand or UI books), worked with the on a few digital jobs, and …

sarah@wearesnook.comPatterns Day

One Team Gov – Scotland?

Yesterday I attended the #oneteamgov, an event spearheaded by Kit Collingwood of Ministry of Justice (and made possible by countless other people) you can find out about here. Kit’s reasons for starting it are quite simple on bringing together Government as one team, the first focusing on bringing digital and policy closer together. More largely here’s what they say: ‘The …

sarah@wearesnook.comOne Team Gov – Scotland?

Designing movements like a service

Inside, outside and on the edge During the past decade of my career, I’ve had the good fortune of working on the inside, outside and on the edge of large institutions. Be that government, public bodies or for profit entities, I’ve been both employed and hired to re-design services for them. At Snook, we’ve always designed with people at the heart of the …

sarah@wearesnook.comDesigning movements like a service

Seeing Homophobia up close

I’ve never publicly, or explicitly written about LGBT issues and rights online before. I didn’t feel I had a need to until today. I don’t think I’m any different, at least that’s what it feels like in my head – which is a bizarre turn given I spent at least 10 years hiding from my mum, and nearly 19 from …

sarah@wearesnook.comSeeing Homophobia up close

Better World By Design

I’m off to Better World By Design this year, for the second time in Providence, Rhode Island. I have to say, after my visit two years ago it was one of the best conferences I’ve ever been to.  Not just because it is split between the splendour of Brown University’s Campus and Rhode Island School of Design’s building but the way it …

sarah@wearesnook.comBetter World By Design

The Open Politics Project

This site encompasses everything I care about.  Open, democratic, citizen centered and developed policy. Open Politics Project is a project to create a new kind of politics. They are starting by writing a manifesto, but they want everyone to build it together. You can read through a range of manifesto headings from Education to society, democracy to Energy and Housing.  If you …

sarah@wearesnook.comThe Open Politics Project

Referendum cafe meets tea and cake

I’ve just come back from “Tea and Cake: A chat about #whatnowscotland” a great session hosted at the Referendum Cafe on it’s last day as democratic hub organised by the energetic Kim Simpson. A splendid effort by the Referendum Cafe’s lead, Lizzie Smith whose determination to bring politics to the pavement never wavered, nor did the support of Katherine Mackinnon in the process. The event had some ground …

sarah@wearesnook.comReferendum cafe meets tea and cake

Dearest Scotland

Dearest Scotland and the world, I am holding back tears as I write this, resuming normal practice on a train to Edinburgh.You have spoken to the rest of the world who’s eyes fell upon you, I believe as a sense of hope.We had an opportunity to take full control of our country without bloodshed or war, this my friends is …

sarah@wearesnook.comDearest Scotland