One Team Gov Scotland – it is on

In 2007/8 I worked for Skills Development Scotland as one of the first embedded product designers inside a public body. We were explicitly looking at how design could be used to improve services from a user perspective, across end-to-end journeys. It was quite a leap for them to make, a trust in design as one of the skill sets they …

sarah@wearesnook.comOne Team Gov Scotland – it is on

Design-led governance 

I’ve long been a fan of Impact Hub Brum since their Kickstarter over 2 years ago. They want to empower a collective movement to bring about change in Birmingham, embracing a diverse range of people and organisations with a whole host of experiences and skills. Until recently, without even having visited the space itself, the energy online and in person …

sarah@wearesnook.comDesign-led governance 

Patterns Day

I’ve just finished up at Patterns Day run by the brilliant Clear Left in Brighton. If I’m honest, I didn’t really know what to expect given this was advertised to web developers. I have an interest in design systems (we’re trying to get clients to think about these over brand or UI books), worked with the on a few digital jobs, and …

sarah@wearesnook.comPatterns Day

One Team Gov – Scotland?

Yesterday I attended the #oneteamgov, an event spearheaded by Kit Collingwood of Ministry of Justice (and made possible by countless other people) you can find out about here. Kit’s reasons for starting it are quite simple on bringing together Government as one team, the first focusing on bringing digital and policy closer together. More largely here’s what they say: ‘The …

sarah@wearesnook.comOne Team Gov – Scotland?

Designing movements like a service

Inside, outside and on the edge During the past decade of my career, I’ve had the good fortune of working on the inside, outside and on the edge of large institutions. Be that government, public bodies or for profit entities, I’ve been both employed and hired to re-design services for them. At Snook, we’ve always designed with people at the heart of the …

sarah@wearesnook.comDesigning movements like a service