One Team Gov Scotland – it is on

In 2007/8 I worked for Skills Development Scotland as one of the first embedded product designers inside a public body. We were explicitly looking at how design could be used to improve services from a user perspective, across end-to-end journeys. It was quite a leap for them to make, a trust in design as one of the skill sets they …

sarah@wearesnook.comOne Team Gov Scotland – it is on

The what not the how of Service Design

When it comes to Service Design as a discipline (with a capital S and D) it seems, on some occasions, we have become obsessed with the tools and methods and lost sight of what we’re actually trying to do. We’ve become obsessed with the how and not the what. In this post, what do I mean by Service Design? Service …

sarah@wearesnook.comThe what not the how of Service Design

Patterns Day

I’ve just finished up at Patterns Day run by the brilliant Clear Left in Brighton. If I’m honest, I didn’t really know what to expect given this was advertised to web developers. I have an interest in design systems (we’re trying to get clients to think about these over brand or UI books), worked with the on a few digital jobs, and …

sarah@wearesnook.comPatterns Day

One Team Gov – Scotland?

Yesterday I attended the #oneteamgov, an event spearheaded by Kit Collingwood of Ministry of Justice (and made possible by countless other people) you can find out about here. Kit’s reasons for starting it are quite simple on bringing together Government as one team, the first focusing on bringing digital and policy closer together. More largely here’s what they say: ‘The …

sarah@wearesnook.comOne Team Gov – Scotland?