The what not the how of Service Design

When it comes to Service Design as a discipline (with a capital S and D) it seems, on some occasions, we have become obsessed with the tools and methods and lost sight of what we’re actually trying to do. We’ve become obsessed with the how and not the what. In this post, what do I mean by Service Design? Service …

sarah@wearesnook.comThe what not the how of Service Design

Design-led governance 

I’ve long been a fan of Impact Hub Brum since their Kickstarter over 2 years ago. They want to empower a collective movement to bring about change in Birmingham, embracing a diverse range of people and organisations with a whole host of experiences and skills. Until recently, without even having visited the space itself, the energy online and in person …

sarah@wearesnook.comDesign-led governance 

Cyclehack comes to Glasgow

Proud to be running Cyclehack alongside Jo Holtan and Matt Lowell .  We are a 48 hour event aimed at coming up with ideas and making them a  reality that will reduce the barriers to cycling. “All three of us are keen cyclists and, while it is really easy to sit back only complain and moan about all the niggly little things that annoy …

sarah@wearesnook.comCyclehack comes to Glasgow