The what not the how of Service Design

When it comes to Service Design as a discipline (with a capital S and D) it seems, on some occasions, we have become obsessed with the tools and methods and lost sight of what we’re actually trying to do. We’ve become obsessed with the how and not the what. In this post, what do I mean by Service Design? Service …

sarah@wearesnook.comThe what not the how of Service Design